FAJAS.COM RETURN & EXCHANGE POLICY

Exchanges and Returns

If you are not happy with your garment, we will gladly accept your return within 10 days of your delivery date for a refund/exchange. To request a return authorization, email [email protected], with the your order number and reason for return. The garment(s) must be received back in our warehouse within 10 days of receipt for full refund to be given. Any return received past the 10 day period will be returned back to sender. We reserve the right to refuse a refund, store credit/exchange if the garment(s) returned are not in orginal condition or do meet our quality standards. 

Please note: We cannot accept a return/exchange (even within 10 days) in certain situations, including, but not limited to:

 

  • Products showing excessive wear and tear (missing/cut sewn in tag proof of authentication).
  • Past the 10 day deadline (no exceptions).
  • Items damaged by misuse, alterations, bodily secretion, white markings.
  • Items listed as final sale garments/accessories.
  • Instances of abuse of the Fajas Return Policy.
 
Return/Exchange Requirements
Returns are subject to quality approval by our quality assurance department.Return/exchange garments must be received within the 10 days of the delivery date, to be eligible for return or exchange. NO EXCEPTIONS.  A 15% restocking fee (price of the garment) will be charged if the garment is missing the criteria listed below. Please take extra care to inspect all returned items to ensure they meet these requirements:
  • Unused
  • Unworn
  • Free of hair and odors (body odor or perfume)
  • No stretch marks or permanent wrinkles
  • Original Packaging
  • Tags attached 
  • Unstained (Deodorant white markings, bodily secretions)
  • Not damaged (broken zipper, torn, etc.)
  • Missing straps
  • NOT a final sale garment
 
What items are returnable?
  • Waist Trainers
  • Body shapers
  • Post-OP garments are subjected to approval.

What items are non-returnable/FINAL SALE GARMENTS?

  • Garments missing the sewn in tag (proof of authentication)
  • Body Shaper Thongs
  • Swimsuits
  • SPECIAL REQUEST ORDERS (XS,XXS,XXXS, 5XL,6XL)
  • Accessories (arm compression sleeves/AB boards, BBL pillows)

Are there any charges for an exchange or return?

Customers must provide their own postage for returns and exchanges, for exchanges you will be charged $7.95 to ship your new order. The orginal shipping and handling fees will not be refunded.  If you wish to cancel your exchange you will be subjected to 15% restocking fee due the limited stock/special requests. 

 

RETURN/EXCHANGE INSTRUCTIONS

1Please send an email to [email protected] in the subject include (order number return/exchange request). You will be contacted by customer service within one business day. All orders must be approved. Do not ship your garment back to the return address. For exchange please include your desired exchange size. Please include a note with your full name and order number in the package. Please ship your garment using a traceable form of delivery, and forward us the tracking number.      
 
 
2. All exchanges are processed within 1-3 business days of retrieval, you will receive an email containing the invoice for the shipping cost of your exchange. (EXCHANGES ONLY)
 
How soon will I get my store credit or refund?
Once your return is received, please allow 5-14 business days for our quality assurance department to inspect and process your return. Once your return/exchange has been processed and your refund is issued you will be notified via email with your refund confirmation. Please allow 5-10 business days for the amount to be reflected in your credit/debit/paypal account (this may vary depending on your financial institution).
 
Faulty Item
In the rare event there is a manufacturing defect, please contact us at [email protected] within 24 hours of the delivery of your garment to inform us of the issue, claim will be subjected to approval. Must include photographs of defect. If we are not notified within 24 hours of receiving the garment with the requested information, your claim will not be approved. The replacement of the garment must be the same style and size and must meet the criteria above. You must include a photo of the damage/defect with your email for us to address your concern.

Have a Question?

Please contact us via email at [email protected]