FAJAS.COM RETURN & EXCHANGE POLICY

Exchanges and Returns.

We understand it can be tricky purchasing online. Our return policy ensures that you can exchange/return unused items in their original condition and packaging must be recieved within 10 days from the date your package is marked as delivered for store credit or a refund.  COVID-19 annoucement update: We have been working around the clock to implent safeguards in our distribution centers, for your safety and ours please adhere to all of return/exchange requirements. Please be advised no exceptions will be made during this time.

What items are returnable?

  • Waist Trainers
  • Body shapers
  • Post-OP garments are subjected to approval.

What items are non-returnable/FINAL SALE GARMENTS?

  • Butt Lifters
  • Body Shaper Thongs

Are there any charges for an exchange or return?

Customers must provide their own postage for returns/exchanges, for exchanges you will be charged $7.95 to ship your new order, including signature confirmation at delivery for complex residences.  Garments are subjected for a max of two exchanges, the second exchange will be final sale.

Shipping fees are non-refundable.

Return/Exchange Requirements

Returns are subject to quality approval by our quality assurance department. We reserve the right to refuse a returned garment if there are any signs of wear, alteration, misuse, damage, bodily secretions and not its original packaging and you will be responsible for the postage back to you. Return/exchange garments must be received within the 10 days, to avoid a restocking fee. Garments received past 10 days will not be retrieved, and will not be eligible for a refund or exchange and you will be responsible for the postage back to you. A 15% restocking fee will be charged if the garment is missing the criteria listed below. Please take extra care to inspect all returned items to ensure they meet these requirements:

  • Within 10 days of purchase
  • Unused
  • Unworn
  • Free of hair and odors (body odor or perfume)
  • No stretch marks or permanent wrinkles
  • Original Packaging
  • Sewn in tags attached
  • Unstained (Deodorant white markings, bodily secretions)
  • Not damaged (broken zipper, torn, etc.)
  • Missing straps
  • NOT a final sale garment

How do I exchange or return?

Please send a RETURN REQUEST to Help@fajas.com stating you want to exchange or return your garment, orders will be subjected for approval. PLEASE DO NOT SEND YOUR GARMENT before you receive an approval response. Please note garments that are past the 10 day return window and or final sale garments will not be accepted for exchange/return. Items returned that do not meet the above requirements will be charged a 15% fee or will not be eligible for return/exchange and you will be responsible for postage back to you. We will notify all customers who have sent us unqualified returns for any of the above checkmarks. 

Please include the following information:

Last,first name:
Order no.:
Reason for return:  

Please return your item to the address below. 

1100 Brickell Bay Dr.#27D Miami, FL 33131 Attn:A.M.

In the package, include your order number and full name. Please forward tracking number of your return to help@fajas.com:

 

How soon will I get my store credit or refund?

Once your return is received, please allow 3-4 business days for our quality assurance department to inspect and process your return. Once your return/exchange has processed you will be notified via email with your return receipt confirmation.

Faulty Item

In the rare event there is a manufacturing defect, please contact us at help@fajas.com within 24 hours of the delivery of your garment to inform us of the issue, claim will be subjected to approval. If we are not notified within 24 hours of receiving the garment, it cannot qualify for a return or replacement. The replacement of the garment must be the same style and size and must meet the criteria above. You must include a photo of the damage/defect with your email for us to address your concern.

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