FAJAS.COM RETURN & EXCHANGE POLICY
Exchanges and Returns
If you are not happy with your garment, we will gladly accept your return, your garment must be returned to our facility within 10 days of the delivery date. We do not provide a pre-paid labels/order confirmation slips. All of your purchase information and shipping confirmations will be found in your email. Below please be refer to our Faja checklist to ensure your order is eligible for a return/exchange.
***ALL SALE/PROMOTIONS BLACK FRIDAY-CYBER MONDAY are NON-REFUNDABLE purchases and will eligible for store credit only. ***
To initiate return/exchange please follow instructions below:
1. Please email [email protected] only, with your order number (0000*****) and reason for return. Please allow 1-2 business days to receive an approval email. To locate your order number please check your email/junk spam folder. Please do not ship your garment back without an approval email.
The garment(s) must be received back in our warehouse within 10 days of receipt for a full refund /store credit to be given. Any return received past the 10 day period and or not found in its original condition it will be returned back to the sender and not accepted for return nor exchange. NO EXCEPTIONS.
We reserve the right to refuse a refund, store credit/exchange if the garment(s) returned are not in the alloted time, original condition or do meet our quality standards. For sanitary reasons please keep underwear on when trying on the garment.
Please note: We cannot accept a return/exchange (even within 10 days) in certain situations, including, but not limited to:
- Products showing excessive wear and tear (missing/cut sewn-in tag proof of authentication).
- Past the 10 day deadline (no exceptions).
- Items damaged by misuse, alterations, bodily secretion, white markings.
- Items listed as final sale garments/accessories.
- Instances of abuse of the Fajas Return Policy.
- Free of hair and odors (body odor or perfume)
- No stretch marks or permanent wrinkles
- Original Packaging
- Tags attached
- Cancellation of exchange request
- Unstained (Deodorant white markings, bodily secretions)
- Not damaged (broken zipper, torn, etc.)
- Missing straps
- NOT a final sale garment
- Waist Trainers
- Body shapers
- Post-OP garments
What items are non-returnable/FINAL SALE GARMENTS?
Garments missing the sewn-in tag (proof of authentication)
- FINAL SALE ITEMS
- SALE ITEMS (BLACK FRIDAY THRU-CYBER MONDAY SALE)
- Body Shaper Thongs
- SPECIAL REQUEST ORDERS OR sizes 4XL AND UP (XS,XXS,XXXS, 4XL,5XL,6XL)
Are there any charges for an exchange or return?
Customers must provide their own postage for returns and exchanges, for exchanges you will be charged $8.75 to ship your new order. The original shipping and handling fees will not be refunded. We do not provide pre-paid return labels. If you wish to cancel your exchange you will be subjected to a 15% restocking fee due to the limited stock/special requests. Please allow 2-3 business days to process your exchange, we thank you for your patience.RETURN/EXCHANGE INSTRUCTIONS
1. Please send an email to [email protected] in the subject include (order number return/exchange request). You will be contacted by customer service within one business day. All orders must be approved. Do NOT ship your garment back to the return address. For exchange please include your desired exchange size. Please include a note with your full name and order number in the package. Please ship your garment using a traceable form of delivery, and forward us the tracking number. Fajas Intl. will not be responsible for loss of damage during transit or handling.