FAJAS.COM RETURN & EXCHANGE POLICY
Exchanges and Returns
If you are not happy with your garment, we will gladly accept your return within 10 days of your delivery date for a refund/exchange. To request a return authorization, email [email protected], with your order number and reason for return. The garment(s) must be received back in our warehouse within 10 days of receipt for a full refund to be given. Any return received past the 10 day period will be returned back to the sender. We reserve the right to refuse a refund, store credit/exchange if the garment(s) returned are not in original condition or do meet our quality standards.
Please note: We cannot accept a return/exchange (even within 10 days) in certain situations, including, but not limited to:
- Products showing excessive wear and tear (missing/cut sewn-in tag proof of authentication).
- Past the 10 day deadline (no exceptions).
- Items damaged by misuse, alterations, bodily secretion, white markings.
- Items listed as final sale garments/accessories.
- Instances of abuse of the Fajas Return Policy.
- Free of hair and odors (body odor or perfume)
- No stretch marks or permanent wrinkles
- Original Packaging
- Tags attached
- Unstained (Deodorant white markings, bodily secretions)
- Not damaged (broken zipper, torn, etc.)
- Missing straps
- NOT a final sale garment
- Waist Trainers
- Body shapers
- Post-OP garments are subjected to approval.
What items are non-returnable/FINAL SALE GARMENTS?
- Garments missing the sewn-in tag (proof of authentication)
- Body Shaper Thongs
- SPECIAL REQUEST ORDERS (XS,XXS,XXXS, 5XL,6XL)
- Accessories (arm compression sleeves/AB boards, BBL pillows)
Are there any charges for an exchange or return?
Customers must provide their own postage for returns and exchanges, for exchanges you will be charged $7.95 to ship your new order. The orginal shipping and handling fees will not be refunded. If you wish to cancel your exchange you will be subjected to a 15% restocking fee due to the limited stock/special requests.
1. Please send an email to [email protected] in the subject include (order number return/exchange request). You will be contacted by customer service within one business day. All orders must be approved. Do not ship your garment back to the return address. For exchange please include your desired exchange size. Please include a note with your full name and order number in the package. Please ship your garment using a traceable form of delivery, and forward us the tracking number. Online orders may not be returned in-store.